During day-to-day rush hour, a violent thunderstorm suddenly breaks out. Heavy rain and storms lead to traffic chaos, lightning lights up the sky. The local emergency call center receives numerous calls within minutes. The reports range from fallen trees and flooded roads to traffic accidents and power outages.
You and your colleagues in the emergency call center are experienced, but still face the challenge of dealing with the large number of requests. Stress levels are rising as you try to coordinate limited resources effectively and keep an eye on the situation. Your team is experiencing delays in passing on information. Your communication systems and information tools are reaching their limits. While you’re trying to prioritize operations, another emergency call rings at your desk.
Public safety organizations, including PSAPs, law enforcement agencies, fire departments and other related agencies, are often exposed to stressful situations when handling emergency calls and coordinating operations, as their decisions can be vital. In demanding environments such as emergency call centers, the use of modern and intelligent technologies plays a crucial role. They make it easier for organizations and their dispatchers to cope with cognitive stress by enabling more efficient work processes. Here are five benefits of using KVM and video processing solutions to help reduce stress in the workplace.
About KVM and video processing solutions
KVM extenders expand computer signals, while KVM switches allow you to control multiple computers from a single workplace. A matrix system offers the flexibility to control many computers from different working positions. Our video processing solutions offer the possibility of flexibly organizing and operating video inputs on one or more displays or video walls. By using KVM and video processing solutions, you can customize your workplace according to your needs and create an efficient working environment.
Five unparalleled benefits of KVM and video processing solutions for public safety organizations
1. Improved ergonomics
The design of a comfortable and ergonomic working environment plays a major role in the well-being of users. With KVM switches, dispatchers in emergency call control centers can conveniently access multiple computers simultaneously from their workplace with just one mouse and keyboard and quickly switch back and forth between them seamlessly. This creates clearer multi-display working environments and allows the team to concentrate on their important tasks efficiently.
With our video processing solutions, dispatchers set up active work and monitoring areas on one or more displays according to individual requirements. This allows them to always keep an eye on all relevant information from various sources and analyze it quickly. They can also flexibly switch them to large-format screens and video walls and share them with colleagues. An intuitive and effective situational awareness enables an improved assessment of the situation and facilitates decision-making.
2. Simplified collaboration and streamlined workflows
Emergency control centers are confronted with a wide variety of scenarios on a daily basis. For complex operations, effective and seamless communication within the team and with affiliated organizations is of particular importance. KVM solutions enable centralized remote access to shared resources and simplify collaboration considerably. This improves the effectiveness of operational planning and enables the team to make more informed decisions as information is provided in real time. With access to various information systems, control room personnel can identify potential risks at an early stage and take preventative measures.
Our video processing solutions are ideal for efficiently sharing important information within a team. Video sources can be easily transferred to large format displays and arranged and combined so that the team can prioritize and enlarge or overlay different sources at any time. Thanks to the scalability of KVM installations, it is of course also possible to expand the infrastructure at any time without affecting already integrated consoles and applications.
3. Maximum security
The digital transformation is driving many positive developments in public safety. However, growing digitalization also creates new security risks, particularly around cybercrime and the protection of personal data. With our KVM solutions, we ensure secure system control of outsourced computers by transmitting encrypted data via dedicated cables or IP networks. Sensitive data is thus protected from unauthorized access.
Our systems can also be equipped with additional access control mechanisms. Configurable access rights for different areas of activity and optional 2-factor authentication ensure secure, authorized system access.
4. Fail-safe 24/7 operation
Coming back to the opening scenario: a severe storm leads to numerous emergencies, and in this situation system failures occur or a lack of integration between different platforms impedes operations. This can have fatal consequences and leads to a high level of stress for dispatchers. In addition to modern technological equipment at a control center, our KVM systems also offer a reliable solution. The setup of redundancies ensures continuous connection stability. The redundant KVM system takes over immediately if the first system fails or can no longer be reached. For the operator, the changeover is uninterrupted and there is no delay in image transmission. Various smart features for our solutions can also secure installations. This ensures continuous 24/7 operation and minimizes the risk of technical failures.
5. Optimal user experience
Emergencies don’t take a break. To support dispatchers in stressful situations in their job, user-friendliness in handling technical solutions plays a significant role. Simple installation and operation options and seamless integration into existing systems make our solutions easy to use. The operation of our systems is so intuitive that users often don’t even notice the invisible helper in the background.
Additional features for our solutions streamline work processes. For example, the switching state of one or more working positions or the entire system can be stored and called up. In addition to saving time, the automatic configuration of systems reduces the risk of human error, especially in busy and stressful situations. Dispatchers can focus on dealing with the actual emergency.
KVM and video processing solutions offer practical support in the demanding day-to-day tasks of employees in emergency call control centers and public safety organizations. They promote the efficiency of processes and the resilience of team members. An adaptable and ergonomic working environment, collaboration tools and a high level of security with uninterrupted operation help to ensure a smooth workflow, especially in stressful situations.
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Translator English & Content Manager at Guntermann & Drunck.
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